The calls go straight to voicemail

[alexsampler]

Hi, 

I have switched to Pay as you go today and my calls are diverted to my voicemail, what do i need to do? 

My credit is 0 and I'm using a Samsung Galaxy S10+

[bristolian]

Hello @alexsampler 

Are you in the UK or abroad?

All new EE PAYG SIMs need to be activated on EE's UK network first, and this includes migrations from pay-monthly.

If you are currently abroad, your "new" PAYG SIM will not work until it is used in the UK first.

[alexsampler]

Hi @bristolian, 

I'm not in the UK, I'm in Italy and i can't go back to the UK at the moment. 

What can i do for it? There's any way to unlock this?

[bristolian]

Unfortunately there is no workaround here.

Your SIM will need to be used in the UK first, before it will work abroad.

If a friend or relative has access to your UK address, you could report your current SIM lost/stolen which would enable a replacement to be sent there. Your contact could then activate it in the UK before posting it back to you.

You should also be aware of the PAYG hibernation policy - you will need to use this SIM within 179 days of the migration else it will be hibernated.