SIM card stopped working

charliemonks · ‎13-04-2022

I flew over to Germany recently and could could use my data fine, I was told it was £2 a day for my usual rate (unlimited) and I got a text saying I can’t use data until I set a spend cap above £0 but it still worked for me, I decided to put a spend cap on anyway incase and since then I have been unable to connect to any service and use any data whatsoever, it is incredibly annoying as I cannot contact anyone until I find a place with WiFi or use someone’s hotspot. This needs to be sorted ASAP

XRaySpeX · ‎13-04-2022

@charliemonks : As it was working w/out the spend cap, then take the spend cap off.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

Chris_B · ‎13-04-2022

@charliemonks Have you tried restarting the device?

charliemonks · ‎13-04-2022

Yes I have tried restarting the device, I’ve tried manually trying to connect, I’ve tried everything I can do.

XRaySpeX · ‎13-04-2022

@charliemonks : As it was working w/out the spend cap, then take the spend cap off.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

charliemonks · ‎13-04-2022

Yes it was working without the spend cap and when it was added it stopped

XRaySpeX · ‎13-04-2022

If it ain't broke don't fix it 😉 !

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

charliemonks · ‎13-04-2022

👍

Cheers

XRaySpeX · ‎13-04-2022

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)