Roaming in Zimbabwe

[mckmuzengi37]

I am in Zimbabwe but my phone can not connect to any net work. This is very distubing because I can not respond to my bank.

May you please activate.

Acc Number xxxxxxx

Phone xxxxxxxxxxx

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[bristolian]

Hi @mckmuzengi37 

Firstly you've posted your mobile number & account number on a public internet forum, which is an open invitation for spammers to use those details. If the site admins don't beat you to it, I'd suggest editing those out ASAP.

In the meantime, and to assist your roaming problem - are you on PAYG or pay-monthly? If you're on PAYG, roaming is auto-enabled providing you have used your phone in the UK first.

If you're on pay-monthly, then you can enable "International roaming" and "call abroad" options via your myEE online account or app.

Edited to add that I've tried the OP's mobile number on the voicemail menu that enables you to check if it's active or not, and it's not recognised as an active EE number.

[XRaySpeX]

@mckmuzengi37 : Remove your personal info from your post on this public site. You wanna be scammed?

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?