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Roaming CANADA

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Ruddimrj12
Visitor

‎07-12-2021 05:23 PM

I have looked all over EE web and still no clearer. I have a PAYG phone on a current monthly plan of £10 which gives 5GB data, limited minutes call and unlimited text. I am off to CANADA and if I do nothing except load up my phone with credit how much will data roaming in Canada be per MB ?

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XRaySpeX
Grand Master
Grand Master

‎07-12-2021 06:38 PM - edited ‎07-12-2021 06:42 PM

Your PAYG Pack is not valid outside the EU. I should STOP it while in Canada.

 

Data roaming is not charged per Byte. You need to purchase a roaming data add-on.

 

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy data roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/canada .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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XRaySpeX
Grand Master
Grand Master

‎07-12-2021 06:38 PM - edited ‎07-12-2021 06:42 PM

Your PAYG Pack is not valid outside the EU. I should STOP it while in Canada.

 

Data roaming is not charged per Byte. You need to purchase a roaming data add-on.

 

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy data roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/canada .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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James_B
EE Community Support Team

‎07-12-2021 06:38 PM

Hi @Ruddimrj12,

 

Welcome to the EE Community. 🙂

 

To use mobile data in Canada, you'll need to purchase a data add-on.

 

You can view the available add-ons on our roaming costs page.

 

Hope this helps.

 

James

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