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ROI based with UK number - intermittent roaming issues

DeclanC1
Investigator
Investigator

‎14-01-2021 09:28 PM

Hi,

 

Hoping someone can help me here.

 

I’m based in the south of Ireland with a UK mobile business contract. I have full international calls / roaming unrestricted and can call all normal Irish mobiles and landlines.

 

However occasionally for whatever reason my phone refuses to call Irish selected mobile numbers even though I was able to calm them previously without issue. 

I must state that the person / people I am calling have no phone / signal issues to cause this. Once it happens I cannot call them anymore and have to use WhatsApp.

 

anyone got an idea how this would happen?

 

Dec

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5 REPLIES 5
Leanne_T
EE Community Support Team

‎15-01-2021 07:53 AM

Morning @DeclanC1

 

Thanks for coming to the community.

 

Do you hear a recorded message when you try and call the mobile numbers?

 

Can you text the numbers?

 

How often does this happen?

 

Leanne 🙂

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DeclanC1
Investigator
Investigator
In response to Leanne_T

‎15-01-2021 08:53 AM

Hi Leanne,

 

it’s very odd to be honest. I don’t hear a recorded message and if I did it would suggest I had an incorrect country code. What happens is that I try to call a number and I just get 3 beep and the call stops. 

The frustrating aspect is that I could previously call the exact same number and now it’s like it’s blocked and can only call via WhatsApp.

 

I can text the numbers perfectly. It happens once a month with a new number however once that new number is called/failed call I cannot call it any more 

 

This may be one for the EE technical team to look at.

 

 

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Leanne_T
EE Community Support Team
In response to DeclanC1

‎15-01-2021 09:58 AM

Hi @DeclanC1

 

Thanks for coming back to me.

 

Have you tried selecting a different network when this happens?

 

Thanks.

 

Leanne.

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DeclanC1
Investigator
Investigator
In response to Leanne_T

‎15-01-2021 10:02 AM

Hi Leanne

 

I have tried to connect to a different network to test it however I cannot join the other providers networks.

 

It is picking up Eir/Meteor as the EE partner and have tried to connect manually to Vodafone and Three however not able to connect.

0 Helpful
Leanne_T
EE Community Support Team
In response to DeclanC1

‎15-01-2021 10:05 AM

Thanks @DeclanC1

 

In this case, I would suggest getting in touch with our Business team they will be able to get this looked into further for you.

 

Let me know how you get on 🙂

 

Leanne.

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