Problem with EE mobile in Canada

[Bdennick]

I purchased an add-on yesterday while in the UK so that I was able to use my mobile in Canada. I’ve arrived in Vancouver today and I have absolutely no signal whatsoever. It’s now 5:15 pm and thus 1:15am UK time so the lines are closed 

I really need this sorted as I have to have a working phone 

any help greatly received 

thank you 

[XRaySpeX]

@Bdennick : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?