“No service” when I landed on holiday(Spain) and still persisting when I’m home

[SmGarv]

I have tried turning the phone off, updating and removing the SIM 

I can’t call 150 as I have no service. I can’t use webchat as they just tell me I need to call. 

it’s just flat bars where 5G would normally be and saying “no service”

How do I get my 5G back on if I can’t contact EE? I used a friends phone and we waited 37 mins on hold and she couldn’t let me use her phone for longer so I have no way of contacting EE to help me. It’s infuriating! 

[SmGarv]

I have reset my phone, removed the sim, updated the software and nothing. 

flat bars where 5G would be and no data. 

I can’t call EE as I can’t make or receive calls or texts and they don’t have web help or chat function. 

it’s a total joke I’m stuck like this and can’t speak to a human about it. What do I do here ?

[bristolian]

Removing your SIM is a fast way to have no service! Edited to also merge two duplicate posts into one thread - you only need to post once about an issue.

Try a manual network search, and select EE from the list. Forget which "G" you get for a moment, do you regain coverage? If yes, you can then re-enable automatic selection.

If you can't manually select EE whilst in the UK, there's clearly an account/SIM/phone issue. Performing a 2way SIM-swap with a working phone would be the next step.

[SmGarv]

Removed the sim and then put it back in again. I didn’t remove the sim and expect coverage. 

Manually selected EE and nothing. I don’t think it’s a phone issue it’s definitely an EE issue as I bought an ESim with Maya and had no connection issues with them. 

I need a way to contact EE for help without calling them as I obviously have no access to call facilities. 

[bristolian]

You mention using a friends phone to contact EE-CS, there's your solution to contacting them - using another working phone other than yours. Either that, or visit an EE retail store face-to-face.

I would strongly recommend a 2way SIM-swap first though.

1: Put your non-working SIM in the working phone - what result?

2: Put a working SIM in your non-working phone - what result?

You may be confident this is a phone issue, in which case this test will categorically confirm it beyond any doubt. Can you elaborate on what you mean by "manually selected EE and nothing" - no error message or anything?

[SmGarv]

Did a sim swap and the sim from 3 worked in my phone found the network no problem. 

my sim in the other phone no connection found. 

so we’ve established it’s a sim issue do I need a new sim? 

when I manually select EE it does nothing. No error message just nothing and reverts back to automatic. 

[bristolian]

Sounds like the manual search is trying to connect and timing out. The 2way SIM-swap proves this to either be an account or SIM issue - so you certainly need to contact EE-CS and follow this up.