No network since arriving in the US

[c5harp124]

Hi since arriving in New York I have been unable to connect to a mobile network. Before leaving I set up roaming on 3 mobiles, all say roaming is active but none of them connect. I have tried manually connecting to a different network and have rebooted phone several times but nothing seems to work. I have no way of contacting EE to see what is going on 

[Christopher_G]

Hi @c5harp124 

Welcome to the community.

How did you set up roaming and where does it show that it's activated? Is it in your My EE account?

Chris

[c5harp124]

Hi Chris,

Thanks. I set up roaming by texting roaming pass to 150 to which I had a reply confirming it was set up.
I can see that it’s active on my account through the app for each of the mobiles I requested it for but still no network coverage

Sent from my iPhone

[Leanne_T]

Hi @c5harp124 

Thanks for coming back to us. 

This would have activated the roaming pass to use the allowance abroad, however, to activate roaming on the account this would need a separate text 'ROAMING' to 150, was this sent from each phone? 

Leanne.