Mobile data abroad

BeccyG · ‎27-03-2023

Have set up roaming data pass for USA but nothing is working when away from WiFi. Only showing SOS. Had a confirmation text. Help needed please

Schockwave · ‎27-03-2023

Hello @BeccyG ,

Welcome to the community,

Did you make sure that roaming was enabled on your account? Just getting a roaming data pass for the USA does not enable roaming, as your account needs to be set up for roaming too, if you have not done this, then you may be able to do this by calling customer service, either via another phone or using Skype:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎27-03-2023

Hello @BeccyG ,

Welcome to the community,

Did you make sure that roaming was enabled on your account? Just getting a roaming data pass for the USA does not enable roaming, as your account needs to be set up for roaming too, if you have not done this, then you may be able to do this by calling customer service, either via another phone or using Skype:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.