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Mobile bill

TraceyF75
Explorer

Hi I recently got my son a mobile with EE as they are merging with BT. Previously had mobile with BT. Anyway set it all up and could see all the info etc for data and phone on the app and website. However since my bt broadband and TV has gone over to EE all I can see when I log in is this and  the mobile is no longer on there, im very confused as have searched and searched. Any ideas as when I click either bills and payments or my services the mobile is not listed. 

3 REPLIES 3
Katie_B
EE Community Support Team

Good morning @TraceyF75 

If your broadband is still with BT your log ins will remain separate. 

To view and manage your EE Mobile account please log in HERE

Katie

They are not seperate my broadband and tv are visible on the EE app and
website now and the mobile was visible until the broadband and tv was
transferred. Its now no longer on there so confused.
Katie_B
EE Community Support Team

Thanks for getting back to me @TraceyF75

My apologies, I missed the part when you stated the broadband has also moved across. 

If you give us a call on 150 our technical care team will be happy to help with this. 

Katie