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I purchased data for turkey but it hasn't turned on? Got nothing

GEllis69
Visitor

‎02-05-2023 10:51 AM

Anyone have any ideas why the data package I've activated hasn't turned on. I'm in turkey with no data so have rely on WiFi which is a pain 

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎02-05-2023 11:45 AM

Hello @GEllis69. 

Welcome to the community. 

Did you activate roaming before leaving the UK?

Purchasing the add-on does not automatically activate the roaming service. 

This needs to be activated by texting ROAMING to 150 or by giving us a call. 

Speak soon, 

Katie

0 Helpful
Schockwave
EE Community Star
EE Community Star

‎02-05-2023 11:46 AM

Hello @GEllis69 ,

Welcome to the community,

Are you on pay as you go or contract?

If on contract, did you activate roaming on your account before going abroad? 

If on pay as you go, did you activate, use your SIM card before going abroad? These have to be activated in the UK first.

If you have Skype or similar, you can ring customer services for free:

+448000798586

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
bristolian
EE Community Star
EE Community Star

‎02-05-2023 05:46 PM

Does your phone show a connection to any Turkish networks?

0 Helpful