EE Chat

Marv2233 · ‎25-09-2026

Hello, I was previously using EE chat to change an existing account from sim only monthly rolling to PAYG. I need to do the same now for my son's number but the chat is no longer showing on the app. I cannot call 150 as we are currently residing abroad.

Has anyone got any ideas?

Thanks in advance

Peter_W · ‎25-09-2026

Welcome to the Community, @Marv2233

Where abouts overseas are you staying at the moment, and are you planning to return to the UK at any point?

As @Schockwave mentioned, when you migrate to pay as you go whilst outside the UK, the SIM will lose service until you return here and connect to our network.

Also if you're in the EU, you can still contact our team on +44 7953 966 150 free of charge.

Peter

View solution in original post

XRaySpeX · ‎25-09-2026

No Live Chat on PAYG!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Schockwave · ‎25-09-2026

@Marv2233 , if your son is also abroad, even if you change his sim to a pay as you go, he would not be able to use it until you or he return to the UK, as it has to be first used in the UK to activate it for it to work. That is how changing from monthly to pay as you go works.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

Peter_W · ‎25-09-2026

Welcome to the Community, @Marv2233

Where abouts overseas are you staying at the moment, and are you planning to return to the UK at any point?

As @Schockwave mentioned, when you migrate to pay as you go whilst outside the UK, the SIM will lose service until you return here and connect to our network.

Also if you're in the EU, you can still contact our team on +44 7953 966 150 free of charge.

Peter