03-10-2021 03:46 PM
Hiya all, I'm currently in Cyprus and I've recieved a text saying I can use the services here. However, I cant. Tried to ring the number on the app for help but it won't allow me to.
Please help!!!
Thanks in advance
Regards
Nobby
03-10-2021 04:16 PM
03-10-2021 05:19 PM
Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?
Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Control Content > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls from abroad?
04-10-2021 03:42 PM
04-10-2021 03:46 PM
04-10-2021 04:13 PM
Hello @Nobby718.
Thanks for confirming you are on pay as you go.
Do you have credit?
Have you tried a manual network selection?
Katie 🙂
04-10-2021 06:50 PM
05-10-2021 08:17 AM
06-10-2021 12:39 PM
06-10-2021 01:56 PM
OK thanks, @Nobby718
Do you mean you've had no luck getting through to speak to someone or no luck since you spoke to someone?
Chris