cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Conference Calls (3 Way calls) removed by EE without any notice

PaulKT
Valued Contributor
Valued Contributor

For all those who say Group Call is going to be used instead..... think again that gets removed next week I hear.

 

I just had a thoroughly unpleasant call with an agent of EE who did not seem to understand this is a fundamental service that people require? The beauty of 3-way calling is it requires no application, no software of any kind (so no need for debate on which app to use) and more importantly it requires no technical skill or knowledge on behalf of the other two participants. The nonsense EE spouts about lack of use (clearly contradicted by the forum posts here) and security is just that nonsense!

 

Since most forum posts ultimately boil down to a response from EE saying use Group Call, now that is also going can I ask what is EE doing about this problem?

 

Why won't EE accept this is a huge mistake and reverse it?

 

I could rehash my written complaint, my other forum posts on this in the last 10 minutes or copy and paste from the feedback I gave to EE where I ranked them 0 out of 10 for every question asked, but I don't think that's needed just yet. Right now I want to hear from the community if anyone has had any acknowledgement from EE that they have made a huge mistake?

 

Thanks

16 REPLIES 16
bristolian
EE Community Star
EE Community Star

Hi @PaulKT 

 

Many business & corporate users who, historically made handset-based conference calls, have migrated to bridge-based systems since many years now - and the quantity of conference-calls undoubtedly has fallen across the EE network over many years.

 

I myself used to use the service for many years, and indeed had to manually reactive the service several times I made changes to my account and the service was auto-removed. I agree the service was, indeed is, useful in particular circumstances, there are several third-party services that replicate what Group-Call does, but using 03 (landline) numbers at no cost to the end user.

 

The network equipment that EE use, also has to support the facility - this will also be a factor in all product decisions that EE make.

 

You're quite within your rights to complain about any aspect of EE service that you're not happy with, but this particular decision is extremely unlikely to be reversed.

mdc1983uk
Established Contributor
Established Contributor

It is a mistake. Taking a basic feature away via removing it from CS reps dropdown boxes.  Of course the network can support 3-way calling.  It's a inherent part of the spec, no different than call waiting is.  Next they will be removing that!

A couple of posts on the forum is not meaning it's a feature that's used by everyone.

 

EE will have done it's homework and see if it's viable feature to carry on supporting.

 

If it's going to cost more than its worth it's going to go.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
If I have helped please click the THUMB/SOLUTION buttons below
mdc1983uk
Established Contributor
Established Contributor

Brandon, I fully don't believe it costs them any money to support.  It probably cost them money to remove the feature.  The group call number thing probably did cost them money to run but the merge call they sure put in some work to actually remove it.  Whether that was by paying someone to remove it from they systems or in calls from people complaining about it.  Few forurm posts from people isn't really showing how many people it affected.  Anyway as i've said last year, VODAFONE.  6 way calling, inclusive minutes - not a problem. Know where to stick your direct debit :slightly_smiling_face:

It's always baffling people don't like reading.

 

Or they think I spelt my name incorrectly and spell it a different way. But there we go.

 

Of course it costs money to support you can't just try and make out it was free for them.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
If I have helped please click the THUMB/SOLUTION buttons below
mdc1983uk
Established Contributor
Established Contributor

No I guess i'm guessing 'getting' :slightly_smiling_face: lax at responding to a family forurm for a network I left, months ago.  Course it doesn't cost them money to allow a merge call BRENDON.  You just pipe up everytime.  By the way where is the ESN? Yawn.

 

Also: How will they remove it from the guys who just have it still as a part of their priceplan?  As we see evidenced on here it gets removed by upgrade.  Don't upgrade, merge calls exist.  So the network does support it still!  It's all BS as I said, taken off the backend system and lies.

I'm unsure what you mean by your comment about ESN, but the coverage-expansion projects within EE have delivered significant improvements to service - especially in less densely-populated areas - over recent years.

 

EE currently has the largest geographical coverage footprint (on 4G) of all UK network operators, and is continuing to improve service in many rural areas.

mdc1983uk
Established Contributor
Established Contributor

My comment was purely sarcastic @bristolian 

 

Deny consumers 3-way merge calls while claim they are going to run the biggest and best group call network 'the ESN'. It's funny. Add. Its hilarious :slightly_smiling_face:

PaulKT
Valued Contributor
Valued Contributor

Hi Brendon,

 

I appreciate it is not used by everyone, but there are sufficient posts to warrant it have sustained and reasonable use.

 

There will have been more cost in taking it down than maintaining it I'm sure.

 

In any case the cost of maintaining it is trivial, I am paying £87+VAT per month, they can power a smart watch to have the same number but on a different line, they can handle call waiting, I'm sure they can deal with merging. It is a choice Brendon, a poor choice and one a lot of people here don't agree with. You may be indifferent towards it, but you should not be indifferent towards their lies about the reasons they removed it. Saying it is to combat fraud is an nonsense, as you're an expert I know you will agree.