20-01-2021 06:14 PM
Hello,
a few months ago I left the UK due to the pandemic. Even though I purchased data on my phone, once I entered the United States my phone only showed that it had no service and has for the last few months. I have tried to purchase more data and nothing has happened. How do I get my iPhone to start using my purchased data outside the UK?
Solved! See the answer below or view the solution in context.
21-01-2021 12:17 AM
@graceconnery : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?
Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Account Settings / Control Content / Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything.
21-01-2021 12:17 AM
@graceconnery : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?
Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Account Settings / Control Content / Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything.