27-05-2023 02:54 PM
Hello I am using EE I have 5G working but 4G or 5G is not working on roaming Pakistan any solution!
27-05-2023 04:44 PM
Hello @ChopraRohan ,
Welcome to the community,
EE is not responsible for network connections in other countries, that would be down to the country you are in.
Have you tried a manual search to see if you get a better connection.
I take it you have roaming enabled on your account, which you should have done whilst in the UK?
30-05-2023 10:18 AM
Hi @Schockwave thank you for your reply, yes I try manual searching of network it will connects to only 3G networks, while connects to 4G network it doesn't connect it all new EE sims are 4G / 5G enabled?
30-05-2023 10:37 AM
Thanks for getting back to us @ChopraRohan.
What network are you currently connected to?
Are you aware if anyone else is experiencing this?
Could you confirm if you activated ROAMING before leaving the UK?
Do you have a pack in place to use whilst in Pakistan?
Katie
30-05-2023 02:10 PM
What network are you currently connected to?
Jazz 4G Network - Connected to Jazz 3G - 4G is forbidden in EE roaming UK
Are you aware if anyone else is experiencing this?
none Other UK network works fine.
Could you confirm if you activated ROAMING before leaving the UK?
Yes
Do you have a pack in place to use whilst in Pakistan?
Yes
30-05-2023 02:26 PM
30-05-2023 03:03 PM
yes I can but 4G roaming is not turning on is 4G+ roaming is giving 4G net provider at EE to there?
30-05-2023 03:22 PM
If you are able to make calls and have a pack in place I would recommend getting in touch with our technical care team on +44 7953 966 250 @ChopraRohan.
Alternatively, if you do not wish to call please use our live chat service which is available when logged in to your My EE account.
Katie
30-05-2023 03:31 PM
ok where I find the live chat option of EE
30-05-2023 03:36 PM
Hi @ChopraRohan.
Once logged in an option to chat should pop up.
You could also please try visiting this page.
Katie