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4G not working on roaming Pakistan

ChopraRohan
Investigator
Investigator

Hello I am using EE I have 5G working but 4G or 5G is not working on roaming Pakistan any solution!

9 REPLIES 9
Schockwave
EE Community Star
EE Community Star

Hello @ChopraRohan ,

Welcome to the community,

EE is not responsible for network connections in other countries, that would be down to the country you are in.

Have you tried a manual search to see if you get a better connection.

I take it you have roaming enabled on your account, which you should have done whilst in the UK?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Hi @Schockwave thank you for your reply, yes I try manual searching of network it will connects to only 3G networks, while connects to 4G network it doesn't connect it all new EE sims are 4G / 5G enabled?

Katie_B
EE Community Support Team

Thanks for getting back to us @ChopraRohan

What network are you currently connected to?

Are you aware if anyone else is experiencing this?

Could you confirm if you activated ROAMING before leaving the UK?

Do you have a pack in place to use whilst in Pakistan?

Katie

What network are you currently connected to?

Jazz 4G Network - Connected to Jazz 3G - 4G is forbidden in EE roaming UK

Are you aware if anyone else is experiencing this?

none Other UK network works fine.

Could you confirm if you activated ROAMING before leaving the UK?

Yes

Do you have a pack in place to use whilst in Pakistan?

Yes

Katie_B
EE Community Support Team

Hi @ChopraRohan

Are you able to make calls and texts OK?

Katie

yes I can but 4G roaming is not turning on is 4G+ roaming is giving 4G net provider at EE to there?

Katie_B
EE Community Support Team

If you are able to make calls and have a pack in place I would recommend getting in touch with our technical care team on +44 7953 966 250 @ChopraRohan

Alternatively, if you do not wish to call please use our live chat service which is available when logged in to your My EE account. 

Katie

ok where I find the live chat option of EE 

Katie_B
EE Community Support Team

Hi @ChopraRohan

Once logged in an option to chat should pop up. 

You could also please try visiting this page.

Katie