iPhone 12 no 5g

ItsMatthew1 · ‎10-09-2022

So basically I’ve just moved to ee from giffgaff. I had 5g with giffgaff & I live in the coverage of 5g with ee. But I haven’t been receiving 5g with ee. My phone is an iPhone 12 which is 5g ready as I’ve had 5g with giffgaff. But when I check the coverage in my area on the ee website it says there’s coverage but it’s not compatible with my iPhone12 why is this?? Is there a way I can get 5g still?

XRaySpeX · ‎10-09-2022

Are you on contract or PAYG? GG is only PAYG. EE PAYG plans do not support 5G yet. By switching to contract with EE you will get a 5G plan.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎10-09-2022

Are you on contract or PAYG? GG is only PAYG. EE PAYG plans do not support 5G yet. By switching to contract with EE you will get a 5G plan.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

ItsMatthew1 · ‎10-09-2022

Oh thank you yeah I’m pay as you go.

that’s abit disappointing.
thanks for the help.

XRaySpeX · ‎10-09-2022

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎10-09-2022

Out of interest, what is it you want to do with your phone that you think specifically needs 5G?

And by extension, is EE's 4G insufficient?