can’t receive text or calls EE sim

[Hoskins1]

hi there is something wrong with my sim,

i have tried everything and still can’t receive calls of text

[Katie_B · Accepted solution]

Hello @Hoskins1. 

Welcome to the community. 

Are you currently abroad?

Is this a new SIM?

Please provide more details so we can help further. 

Speak soon, 

Katie

[Hoskins1]

hello, yes sim and i think it got deactivated or its about to,

i cant recieve texts or calls, or text out

[Katie_B]

Thanks for getting back to me @Hoskins1. 

Is your SIM pay as you go?

Katie

[Hoskins1]

yes 😮

Can you check it for me please i have no other access to mobile and i litterly cant do nothing,

***********

Mod edit: [please don't post personal information on the community].

[Hoskins1]

u here? Katie?

[Katie_B]

Hi @Hoskins1. 

When was the last time you used your phone for any chargeable action? this could be a chargeable call or text, topping up, buying a pack or add-on. 

Katie

[Hoskins1]

about 3-4month ago when i purchased a pack,

i dont use calls or texts, i just used the data for messanger/whatsapp 

[Katie_B]

Thanks for confirming @Hoskins1. 

Hibernation happens after 179 days of no chargeable activity. 

When did you find that you were unable to call or text?

Katie

[Hoskins1]

i normaly just use wifi

i just found out a few days ago, when i tried to get a verification code for something send sms and it didnt work