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Service has been down 24 hours

penguinstorm
Investigator
Investigator

‎13-11-2020 03:50 PM

Not happy about service being down for over 24 hours. I received a message from EE saying it would take 8 hours to fix and here I am 20 hours later and the problem still hasn’t been fixed. I have a we home hub too which means I don’t have internet  either because it works off of service. Please fix this issue.

0 Helpful
5 REPLIES 5
XRaySpeX
Grand Master
Grand Master

‎13-11-2020 03:57 PM

Which service, mobile or Broadband?

 

Was the msg you received from My Places of the EE's network status checker or a personal msg from EE?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
penguinstorm
Investigator
Investigator
In response to XRaySpeX

‎13-11-2020 03:58 PM

It’s mobile service that’s down

 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to penguinstorm

‎13-11-2020 04:02 PM - edited ‎13-11-2020 04:02 PM

OK, I thought you had an EE home hub for EE BB & it wasn't working.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
penguinstorm
Investigator
Investigator
In response to XRaySpeX

‎13-11-2020 04:08 PM - edited ‎13-11-2020 04:09 PM

I mean it’s not working because service in my area is down. It’s a 4G hub. I can’t do work, I can’t make calls I need to make. I can’t do anything and supposedly it was supposed to have been fixed yesterday evening.

0 Helpful
Christopher_G
EE Community Support Team
In response to penguinstorm

‎13-11-2020 05:58 PM

I'm sorry to hear that you're having some problems with your service, @penguinstorm.

 

If the network status checker says that we're aware of a problem, our engineers will be working hard to restore service as soon as possible.

 

Thank you for your patience so far.


Chris

0 Helpful