Poor network connection iphone 12

[Andrea70]

Got my new iPhone 12 on contract with EE. 5G but is absolutely dreadful. Husband has iPhone 7 similar package with EE but 4G and his works perfectly. Any ideas? 

[bristolian]

What are the symptoms you're having?

The 5G network is still in relative infancy compared with the mature 4G side, so a 5G phone may have perceivably poor coverage when on the fringe of 5G service.

It shouldn't cause any issues using the phone - it should drop down to 4G as & when necessary. If that's not the case - how so?

[Andrea70]

Hi yeah it makes no difference. Even when I go into settings and manually shift down to 4G.

Thinking I’ve got a phone that is faulty?

[Andrea70]

Actually defo think it’s a problem with my phone. Wi-Fi connection is so unpredictable too.

[Katie_B]

Hi @Andrea70. 

Thanks for getting back to us. 

Are you aware if this is the case in all areas?

Katie

[Andrea70]

Hiya

it varies. There are no particular hot spots as it can be very temperamental. But often my phone just freezes when I’m using Wi-Fi at home and takes ages to access the internet.

[Andrea70]

It hates Safari internet searching Google etc. So if I’ve got Twitter, Instagram email etc which usually works anywhere using 4G. Browsing is an absolute unpredictable beast though. Even on Wi-Fi it can not work.

Di you think it’s my phone? 

[Chris_B]

@Andrea70   Sounds like a device issue .   Have you tried a network reset on the device?   It might be a new device but I’ve had a similar issue years ago with a new iPhone 4S and network reset fixed that issue .    A network reset doesn’t just reset a cellular connection it also resets a Wi-Fi connection.      Setting>General>Transfer or Reset iPhone>Reset>Reset Network Settings.     If this doesn’t resolve the issue then yes you could have a faulty device.