No mobile Data in USA

[EEHunter]

Hi All,

I’m on holiday in the states and have no data, assume my contract doesn’t include roaming/international use. Clearly, would have been easier to resolve before I left.

I’ve researched online but none of the options seem to work so would appreciate some help please. Things I’ve tried:

- Call 150 won’t connect

- Call +44 800 079 8586 won’t connect

- Downloaded app but link products isn’t working on app or website so can’t view my mobile profile to add a bolton/similar.

What should I try next please? Email would be best but appears no email or live chat option available.

Thanks.

[XRaySpeX]

@EEHunter : Can you make calls & texts?

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

[RKYadav]

Also please enable data roaming in mobile settings. Try choosing different network by manual network search.