Can’t make calls

[emilou73]

Hello! I can’t make outgoing calls for some reason. And incoming calls are getting dropped. Tried switching to WiFib calls but that’s not fixed the problem. How do I contact EE to resolve this? (Think they are doing work on local network). Thanks 

[bristolian]

Does your phone show coverage indicators?

If no - check for local issues using "check status" on online coverage tool 

If yes - what happens when you try making a call?

[emilou73]

I can see couple of EE bars, and have set up Wi-Fi calls. But when I call out, the phone I’m calling doesn’t ring. It’s like I’m not connecting. What’s going on?! I know EE have been working on network (in Poole, Dorset). Think I need to check it out with EE, but how?  Thanks for any advice you can offer.

[Leanne_T]

Hi @emilou73

Thanks for coming here. 

Does this happen on all calls? 

If you call 150 does the call connect? 

Leanne 🙂

[emilou73]

Yes, calling 150, call fails. Also for incoming calls, my phone rings but when I answer, the call cuts out. Can you help?

[emilou73]

Btw checked online coverage tool, and it says no problems.

[Leanne_T]

Thanks for checking @emilou73

Are you able to try the SIM Card in another phone to see if the same happens? 

Leanne 🙂

[emilou73]

I can make calls using my i watch. Why is my phone not working? Who can I contact to get this fixed? Thanks x

[Leanne_T]

Hi @emilou73

Have you tried the SIM in another phone? 

This will help us to see if the phone or SIM is causing this problem for you. 

Leanne.

[Donnap2]

Yes