Hello @Pandy15 ,
Welcome to the community,
This is not customer service but a public forum. Have you clicked on check coverage and network status, to take a look there, where you can also report it and get updates.
You do not say whereabouts you are and is it just at home, indoors or outside or elsewhere too?
Do you have the internet at home? If your phone is wifi calling capable, then you can set the phone up to use it.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
