additional 1GB for adding extra line

[Ant3011]

I have added an additional data sim only plan to my account but the extra 1GB for having the additional plan has not been added to my account? I have contacted EE but he could not find a way to add it and suggested that it may be because it's a data SIM. There is nothing on the website to suggest that data SIMs don't qualify. Can anyone advise? Thanks

[Chris_B]

@Ant3011   There is nothing on HERE to say that they do qualify for it.  EE don’t advertise what’s not included it’s only what’s included.   A sim only plan is a call/text/data tariff.  You could try and argue that it’s still a sim only plan.  

 How long have you had this ?  Have you been billed for this new tariff yet ? 

[Ant3011]

Thanks Chris. I've had the extra line three weeks and the data has refreshed today. The guy I spoke to wasn't very helpful so I may try again tomorrow.