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No network connection
Hi. My elderly mother in law upgraded her sim card from payg to monthly contract, but me n my husband and both tried to activate her new sim that her old number has been transferred to with no avail. She has standard nokia phone as she dont use a sma...
Very slow data on unlimited sim
HiWasn't sure to tag this onto another thread or start a new one but couldn't see the exact issue I'm facing so, here we are.I recently bought a 5g unlimited plan as EE had the best coverage in my area. The speed checked shows excellent outdoor and g...
Home Screen
Myself and partner both have an iPhone 14, my partner can turn mobile data on and off from the Home Screen. When I try to do it I can turn it on from the home screen but to turn it off I have to go into the settings in the mobile data and turn it off...
Roaming in Albania
As it is not possible to buy roaming in advance when travelling to Albania my son is now in Albania it you’ve disabled both your website and app so he cannot buy his roaming pass !!!You knew this was coming yet there was not warning message sent and...
NO 4G OR 5G around large parts of lancashire. Anyone else? Where abouts are you?
Hi everyone,I'm in Skelmersdale, Lancs and have not had a usable 4G or 5G signal in various places across the northwest since maybe Wednesday or Thursday. Here are places I have observed this out and about where previously I always had full signal. S...
Broadband still down
1 week now without any Internet connection 3 separate times engineers have come out and yet still not been fixed. Smart hub still yellow light. Had no updates when it will be fixed just been left in the dark as usual
linestats on ee hub 3
is there any way of seeing the detailed line stats (SNR, attenuation etc) on a brand new smart hub 3?
Top Up has vanished from my account
I topped up my phone by £10 yesterday morning, didn't use it all day and then when I did try to make a call late afternoon I was told I had 10p in my account, not enough to make a call with. Anyone else experience this? Thanks
Keep getting an error message when trying to change my broadband deal/contract
Hi,My broadband contract ran out this month and I've been charged out of contract prices for June (it would have been nice had EE sent me an email warning me before it happened instead of after). In any case, I'm trying to get it sorted out - I want ...
Reducing waste and co2 imprint (and penalising customers financially, so speak)
Hi, Thank you for your time and hard work. I am sorry to say that I disagree with your current strategy to reduce waste by asking me to return my kit under threat of a monetary penalty. Indeed, although I agree that industries should try their hardes...
