New contract sim only

Helen321 · ‎31-08-2022

Hi,

changed my contract today, brilliantly got a cheaper deal, 3 phones and its mid month for my bill.

told contract data was -

phone 1 - 20G

phone 2- 15G

phone 3-12G

looking on app this evening I’m concerned that it’s telling me the following data available

phone 1 and 2 have 6G each Phone 3 only has 1004mb

we are off on holiday and can’t share data anymore ☹️

any idea why I’ve not received the package I was told I’d get?

thanks in advance 🙂

Chris_B · ‎31-08-2022

@Helen321 You will have to speak with customer services about this as it’s account related and no one here has access to your account.

XRaySpeX · ‎31-08-2022

Where are you on holiday?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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