EE stealing from me

[Anngrey]

Add-on. Why does my existing balance disappear when I addon some more GBs.

This has happened at least twice now. 

I lost 4mb today when only 11 days through the 2gb i purchased and today I added on 10gb but the 4mb has vanished.

Angry Anngrey

[Chris_B]

@Anngrey  Any apps that you allow to run in the background are going to use data even the phone is in your pocket.  You don’t have to use the device to use data if apps are running in the background as they are updating all the time.  

[mikeliuk]

Hi @Anngrey ,

It's quite likely the 4 MB is still there but does not show because of rounding of the number.

Computers are programmed to display numbers in a convenient and attractive way so it will show 10 GB instead of 10.004 GB

[Chris_B]

@mikeliuk  10.004 isn’t mb  that’s showing down to Kilobytes EE doesn’t show Kbs 

10Gb and 4 meg will show as 10.04 and if it’s used 4 meg it’ll show as 9.6Gb    And it’s not rounded down to show the 9.6 until 9.6 has been reached. 

[XRaySpeX]

@Chris_B : 10.04 GB = 10 GB + 40 MB. 

1. The 1st decimal place is tenths = 100 MB.
2. The 2nd decimal place is hundredths = 10 MB.
3. The 3rd decimal place is thousandths = 1 MB.

& as for KB that would be the 6th decimal place i.e. 10.000001.

[Chris_B]

@XRaySpeX  EE show data used with 2 digits 10 - 9.9 -9.8.  It doesn’t show it in any smaller amount of usage.  

 So if it was 10 it’ll show at 10 then it’ll go down to 9,9 and then 9,8 and so on. 

what I’m trying to say is they don’t show 4mg of data usage.   They don’t even show 40Mg of usage.   It goes down in 100Mbs increments so how anyone can say EE took 4Mg is beyond me as it you have no information to say that after topping up 10Gb 

if you have a 500meg allowance or you get down to 1Gb they might then show lower amounts of usages but not over 1Gb as in this case. 

So if the 2Gb was down below to 0.80Mg and 10Gb was purchased it’ll just show 10Gb as it wouldn’t show the 80Mg as it’s below 100Mg but it’s still above the 10Gb is just 10.080 and that’s not shown as that it’s just showing as 10Gb. 

[XRaySpeX]

@Chris_B : I wasn't commenting on how EE shows or doesn't show data quantities, but on your faulty arithmetic in everyday general numerical terms.

While EE may very well show GBs to 1 decimal place, you chose to post an incorrect example to 2 decimal places, upon which, as a mathematician, I couldn't fail to comment.

[Chris_B]

@XRaySpeX  For that then I apologise.     But my post above is correct and hopefully @Anngrey will see that. 

 10Gb added to an existing amount of data that’s on lower than 100mg will show as 10Gb but you have more than 10Gb it’s just not shown as it counts down in 100Mg increment above 1Gb. then below that am sure it goes down in 10s until it gets to 100Mg then you’ll probably see smaller increments. 

[XRaySpeX]

@Chris_B : Thanks. Yes, I agree that is how EE approximates its display of mobile data quantities.

Of course BB is far more accurate than mobile, being able to display data usage to the nearest 0.01 MB even in quantities above 10GB 😉 . Which is rather an overkill considering BB usage is truly unlimited.

[mikeliuk]

For the benefit of future readers who hit this post with a search, lowercase 'b' refers to a binary digit, also known as a bit. Uppercase 'B' refers to a byte, which is made up of 8 bits.

So when one writes 10 Gb in place of 10 GB, one is off by a factor of 8 and nearly an order of magnitude.

At present, there is an above reference to milligrams ('mg') and megagrams ('Mg') and I cannot explain why this would be so.