Data

[michaelpriest37]

There seems to be a discrepency on my banked data allowance ie 43.3mb by text & 29.3 on-line. Which is correct

xxxxxxx xxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Leanne_T]

Hi @michaelpriest37 

Thanks for coming back to the community. 

Can you text BALANCE to 150 and let me know the full reply? 

Leanne. 

[michaelpriest37]

There continues to be a discrepency between my website data allowance & that reported via AL text. I seem to have lost in the region of half of the reserve in the last month, I have NOT accessed much of this. I raised this issue a month ago. It has not been resolved....time to sort it out please

[bristolian]

Can you explain the alleged discrepancy?

[michaelpriest37]

Bristolian requested full information.

My AL texted data allowance varies consistantly with that shown on my account via website. I also seem to have dropped from around 43 gb in August to around 18-20mb in reserve (depending which figure I believe in) This is inexplicable since I rarely access mobile data & certainly do not require large downloads at any time. 

The system of banked mobile data is a complete mistery in its operation & needs clarification.

[Katie_B]

Hello @michaelpriest37. 

Welcome back to the community. 

Did you report this with our technical care team?

Katie

[michaelpriest37]

Current balance £11.21

499 mins

Unlimited texts

20.3mb incl 8.0mb rolled over data 

[michaelpriest37]

Yes, I spent about half a day on it in late August, they said they'd
investigate......nothing happened!
At that stage I was informed by text that I had approx 43mb data available
but online only approx 23mb. I rarely use mobile data & then only small
amounts, unused data allowance is supposed to roll over on my £10 monthly
SIM only plan.
I'm just totally confused
Michael Priest

[Katie_B]

Thanks for confirming @michaelpriest37. 

I would recommend getting back in touch with them and advising you are still experiencing this. 

Katie