Boy am I annoyed at the moment. My wife, and both sons all have EE monthly contacts. We are in the US and no one can access any mobile data.
All 3 have received messages 3 days ago saying that the roaming plus pass was activated, presumably being charged 9.50 +vat. My eldest son gave up trying even after being in with a live chat person, and bought an e-sim.
all have flight mode off, roaming on.
I am the bill payer and have access to the myself app and have activated ( I think) everything I need to.
today, in (still) trying to get my wife’s phone working I have tried to turn the enable roaming off and on to see if it would change anything. As I turned it off, I got a message saying you have turned off roaming, this may take 24 hours to go through. She has now lost network access here and cannot text. Presumably in 24 hours I can turn this back on, but have to wait another 24 hours for it to activate, by which time we will be almost home.
vey annoyed at the service we have been provided with. Any help gratefully received.
