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Community Activity
Shouldn’t I be able to use data when also on a call?
I’m pretty sure that I could previously be on a call and also access data services at the same time, but for the last couple of weeks I’ve been unable to, and now I’m wondering if its all in my head that I previously could lol. It’s frustrating as I...
Failure of EE set up a new broadband service in our house.
Contract to "go live" with new EE broadband contract on August 1st. Hub etc installed. No signal. House checked by EE engineer Aug 4th and fault on line to house detected by him. Still waiting for Openreach engineer to come out and sort it. Apparent...
mobile wifi
Hi everyone can someone explain please, i have a 4g wifi for my home broadband as i stay in a rural community, i wish to upgrade this to a 5g wifi for my home. would this be a new contract or just a straight swap of mini router. any info would be app...
Reference
Good AfternoonPlease would you be able to provide an email address for HR as we are trying to obtain a reference for a new employee who has previously worked for you.Many thanksRuth
Smart WiFi Pro Connection Issue
I pay £10 a month for a Smart Hub Pro and a Smart WiFi Pro as I had a lot of dead zones in my house so the Pro removes these. However, since the weekend my Smart WiFi Pro refuses to connect to my Smart Hub Pro, and no matter what I do it doesn't seem...
EE Fraud / Sony PlayStation Unauthorised payment
HiPlease can you help me. My daughter is an EE customer and on the 17th October when she was in bed and her phone was in another room, Sony charged to her phone 6 x charges, see below totalling £223.94. This a noticed when my recent bill was paid.We ...
Resolved! Cannot access internal device using ipv6 pinholes
I have EE full fibre broadband and IPv6 is enabled using the EE Smart Hub Plus router. When I perform IP address checks it reports both IPv4 and public IPv6 address, (not a ULA or link-local address).I wish to remotely connect to a server on my local...
Roaming Mobile network
Hi, I cannot send/receive calls or messages, I changed my sim plan to pay as you go, as I am travelling outside the UK. I topped up my balance however, I cannot use it. I have received a message from EE stating if I don't make a call or send a messa...
Is there a dropping out issue with the Smart Hub 2 or do I have a faulty router?
Recently, on a near daily basis my BT Smart Hub 2 router (EE would not provide the newer WiFi 6 router when we switched) has been disconnecting from the internet.It is always the same, websites and google searches will not load, but any games in prog...
No WiFi signal in parts of my house since forced to EE from BT.
In March 2025 I was due to renew my BT Broadband (Full Fibre 100).I connected BT to discuss & was told they were moving everyone to EE, but the only thing that would change was the name; in fact, I would have a faster speed for the same price. I relu...
