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Data gifting

mattrichards204
Investigator
Investigator

‎22-09-2022 10:21 PM

Hi, I'm currently deployed to the Falkland Islands and am trying to gift data onto my sons phone. I'm on a 100GB monthly plan but the app and website both state I have 0 data left. Definitely not used 100GB of data as I've been using WiFi the entire time. Have tried moving data from another plan that's showing data belonging to my oldest son but nothing happens. Any help would be appreciated.

M Richards
0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎22-09-2022 10:29 PM

How's long this been happening? When was you billing date?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
mattrichards204
Investigator
Investigator
In response to XRaySpeX

‎22-09-2022 11:59 PM

Since the new app upgrade is when I noticed. Balance resets on 9th and I've not used any mobile data down here. Unable to gift data from any account though. Weird.

M Richards
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to mattrichards204

‎23-09-2022 12:21 AM

You cannot gift data from a no. that is abroad in a country where you can't use your UK allowances once your allowance refreshes until it returns to UK. The Falkland Islands is such a country. That is also why you see you have 0 data remaining.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful