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Data Gift

bakhminasp
Investigator
Investigator

‎11-01-2022 02:01 PM

I have tried to gift my data to my daughter (I have unlimited and gifted it regularly) during last 3 days, but see this:

 

"We will have it fixed soon

Sorry, we can't show this device's data right now. Please try again later."
 
What should I do? 
 
Thank you
0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎11-01-2022 02:56 PM

Hi @bakhminasp

 

Thanks for coming to the community, 

 

Are you using the My EE app or My EE account online?

 

Are you in the UK? 

 

Speak soon 🙂

 

Leanne. 

0 Helpful
bakhminasp
Investigator
Investigator
In response to Leanne_T

‎11-01-2022 04:09 PM

Hi Leanne. I am in UK now and I tried the both ways - my EEapp and My EE account.

0 Helpful
Katie_B
EE Community Support Team
In response to bakhminasp

‎11-01-2022 05:03 PM

Thanks for confirming @bakhminasp. 

 

Have you reported this to our technical care team?

 

Speak soon, 

 

Katie 🙂

0 Helpful
bakhminasp
Investigator
Investigator
In response to Katie_B

‎11-01-2022 05:50 PM

No, I just posted here. How I can be in touch with technical care team?

0 Helpful
Katie_B
EE Community Support Team
In response to bakhminasp

‎11-01-2022 06:04 PM

Hi @bakhminasp. 

 

Please give us a call on 150 and a member of our technical care team will be able to help further. 

 

Katie 🙂

0 Helpful