Cannot see data on app or web

[Lustr]

I can access my pay monthly phone contacts under one ownership however cannot see the data pages - I want to gift some data to one from one phone to another

[Chris_B]

@Lustr   All lines have to be on contract and on the same account to gift data.   You can not gift to PAYG and you can not gift across accounts. 

[Lustr]

Hi all lines are in contract, under the same account and all lines are pay monthly

[Leanne_T]

Hi @Lustr

Thanks for posting,

Are all numbers on the same bill? 

Have you been able to gift data before? 

Leanne 🙂

[Lustr]

Yes all numbers on same bill and yes I gift quite often but I am faced with a blank page when I try and view data both on app and web

[Leanne_T]

Thanks @Lustr

Are you in the UK at the moment? 

Leanne. 

[Lustr]

Yes

[Leanne_T]

Thanks @Lustr

I would suggest giving us a call on 150 and the team can get this looked into further for you. 

Let me know how you get on. 

Leanne.

[Lustr]

What option should I go for please?

[XRaySpeX]

Mobile (1) > Tech. Support.