Adding data one off

[Susfonroj]

I added 1GB when run low on data as one-off rather than increasing the monthly plan. The price selected was £5-6 (can’t remember exactly) however I have been charged £11.38! Very misleading…

Then received a messaged saying that the 1GB has been added and if I wanted to stop at any point to message 150, when done so I got a message back saying I do not have 1GB ad on to remove.

[Leanne_T]

Hi there @Susfonroj

Thanks for coming here. 

Do you have two charges showing on your bill for different days of the month? 

Is the add-on showing in your My EE account within add-ons? 

Thanks 🙂

Leanne.

[Susfonroj]

Hi,

thanks. I had the ad on 1GB where you have indicated for £4.74 month which still unsure how it happened as I was just adding a on off data or that was the intentional! Also I don’t know why paid £11 extra this month…

[Leanne_T]

Hi @Susfonroj

If you give us a call on 150, the team can check the charges for you and let you know the answers to your questions 🙂

Leanne.