data usage
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05-11-2022 09:30 PM
my recently started 5G mobile broadband service used to let me see how much data I had used by logging on to the router.
If I do this now I get
Forbidden
You don't have permission to access this resource.
As far as I know I haven't altered anything and this is still in the first month of use.
WHY?
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06-11-2022 01:29 AM
Clear your browser's cache & cookies &/or try another browser.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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06-11-2022 01:40 PM
Cache cleared
No improvement still says forbidden
Sent from Mail<> for Windows
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06-11-2022 01:42 PM
Hi @knotty49
Do you have the link saved?
Can you try opening add-on.ee.co.uk in a new web browser, does this work for you?
Leanne.
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06-11-2022 05:22 PM
That doesn't work either
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07-11-2022 08:16 AM
Hi @knotty49
Thanks for trying.
Which web browser are you using?
What device are you using to access the add-on page?
Could you try a different web browser, does this work for you?
Leanne.
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07-11-2022
09:53 AM
- last edited on
07-11-2022
10:58 AM
by
DanielPA
I’m using edge, using a different browser is treating the symptom not the cause.
As I don’t recall changing anything to change the browser is more trouble than its worth. However I’ll try from a tablet (using a W10 desktop) and see if that helps.
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07-11-2022 09:59 AM
Hi @knotty49
Trying this will help us to find out what could be causing this for you.
If you can try and let me know how you get on that would be great.
Leanne.

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