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Upgrading EE broadband

Rarity
Explorer

My contract ran out in February. I didn't get any notification from EE and my monthly price has jumped up to the maximum possible that a WIFI 4GEE can be and this month they have even added in a bit extra (maybe the 3.9%). I feel defrauded a bit to be honest.

But anyway,EE are trying to charge me me for MAY now but I have just upgraded my contract to the same 4GEE wifi hub. This payment has not come out of my account and given I will not be using that plan in may but the upgraded plan I won't let it. What I want to know is, how does the change over work? When will I be billed for the upgrade?

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

How did you carry out the upgrade? Did you just order another 4GEE WiFi device? That wouldn't be an upgrade.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I went via my app , clicked upgrade and selected an upgrade option. Is that classed as an upgrade?