A couple of weeks ago I ordered new full fibre broadband with EE. I was given a date for Openreach to install the broadband and all was well. A few days later EE sent me a message to say my order was cancelled with no explanation. I called 150 and the operator was also confused as to why the order was cancelled. They reinstated the order but this meant they had to re-book the openreach appointment, delaying the install by another week. As a gesture of goodwill the operator offered to send me a 4g WiFi router to ensure I still had internet whilst the fibre was installed. They also moved my mobile phone contract to a rolling 30day contract with a £20 discount as it meant I got unlimited data and paid about £5pm less than I was previously.
I received the router but a few days later my bill was generated and this showed I was being charged £61.29 for the 4g Router. I called 150 and explained I shouldn't be charged for this. They advised I return the router and they said they will call me back on Wednesday 1st May to make sure my bill was adjusted accordingly. I have returned the router and had a DPD confirmation to say EE have received it but have not heard anything from EE.
I am not happy that I was led into signing up to a contract for the 4g wifi router which has caused me a lot of stress and trouble trying to cancel and I'm also not happy that I have not received call backs when promised. I just want the 4g wifi bill removed and for my mobile phone bill to go back to what it was before all this began.
