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IPV4 and IPv6 issues (probably again)

afarmery
Investigator
Investigator

Apologies if this has been discussed to death, but I can't find a solution to my problem in the threads.

I have a Huawei B315-22 4G router with an EE sim.  The default APN (everywhere, eescure, IPv4 and IPv6) allows me to access the internet on all devices.  It allows access to streaming services like BBC sounds, Spotify and Iplayer on PC and iPhones, but NOT via Android phones.  I can access websites and email OK on Android phones, but Spotify etc will not connect.

When I access the router settings, I see the default EE APN is set to "IPv4 and IPv6" (which i can't edit).  If I set up a new APN (calling it 'EE internet', with username 'esecure' and password 'secure' (although it seems own set it's own 8 digit ******** password regardless of what I enter), I can set the IP to IPv4 only.  I set this to default and hey presto, it all works fine.  I can access everything on all devices.  So far so good, but the moment I reboot or unplug the router, when it reboots, I get no access to the internet at all on any device. So I have to go back in to the router settings and reset them to the original default (IPv4 and IPv6), and i'm back to square 1.

 

Interestingly, on another Huawei router (B535) with a different EE sim, the default EE APN is set to IPv4 only, and it works fine for all apps on all devices.

 

Please can anyone help me sort out the problem on the B315-22?  Do I need ot get a different router, or a different SIM?

 

 

12 REPLIES 12
roarcam
Visitor

I'm a bit late here but just want to add that this really helped me.

I've been struggling to find a way to get my router to communicate with my Sky Q which included 3 new sky boxes and 2 new routers. nobody seems to know what to do and EE support are not trained in advanced settings.

Setting up a new profile using all the settings from the set profile except IP4, worked like a dream! So far, anyway.

Ce28NR
Visitor

This worked for my B818-263 router! I was going mad trying to figure it out. Thank you! 

Holy crap this works! Spotify Connect, Google Nest Mini and my bank apps all work now. Bank apps such as Revolut and HSBC Bank seem to have issue with IPv6 and IPv4v6 settings. Thanks @roarcam and @Ce28NR 

Conclusion: 
1) Type 192.168.1.1 into your browser.

2) LOGIN. Left hand column > SETUP > PROFILE MANAGEMENT 

3) Manually copy down all the existing settings except "IP TYPE".

4) Create a new profile by clicking NEW

5) Input all your manually copied settings from before except "IP TYPE". Change "IP TYPE" to "IPv4". 

6) SAVE > Choose your new profile and  SET AS DEFAULT

7) Let your router restart. Hope it works for you. It worked for me!