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I am on older Pack and can’t upgrade

Noha91
Investigator
Investigator

‎11-05-2024 08:59 AM

Hello

I purchased an ee sim last month at heathrow with 20 pounds pack . This month, I am trying to upgrade my pack to the 30 pounds one , but I can’t do that . It always gives me the message that there is some error and I am still on one of their older packs. I already have enough credit to upgrade.

0 Helpful
5 REPLIES 5
Katie_B
EE Community Support Team

‎11-05-2024 12:01 PM

Hello @Noha91. 

Did you use your SIM in the UK before travelling abroad?

Katie

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎11-05-2024 01:12 PM

@Noha91 : What is the "it" that's giving that msg?

  1. Text STOP PACK to 150.
  2. Text PACK30 to 150.
  3. Text NOW to 150 if you want it to start immediately.
  4. Text AL to 150 & report back the response in full.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Noha91
Investigator
Investigator
In response to Katie_B

‎12-05-2024 07:49 AM

No. I have just arrived to the UK and this is my first SIM.

0 Helpful
Noha91
Investigator
Investigator
In response to XRaySpeX

‎12-05-2024 07:50 AM

It refers to the ee application.

And I will try these solutions, thank you 

0 Helpful
Katie_B
EE Community Support Team
In response to Noha91

‎12-05-2024 07:51 AM

Thanks for confirming @Noha91. 

Please could you try following the advice from @XRaySpe

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