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Dramatic changes in 5G Internet speed

thusband
Valued Contributor
Valued Contributor

‎25-04-2025 09:28 AM

For the past several days my 5G internet speeds have been all over the place. Normally I'm getting around 115 Mbps down but lately it's been up and down as you can see from the attached screenshot over the past two days. EE hasn't messaged me about problems in our area. Any idea what could cause this? Connection hasn't gone down and all our devices work well but the fluctuations make me wonder how stable it is.

Speed over last two daysSpeed over last two days

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎25-04-2025 09:30 AM

@thusband : Which router do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
thusband
Valued Contributor
Valued Contributor

‎25-04-2025 09:35 AM

Oops sorry, I should have included that. It's a TP-Link Deco X50-5G AX3000 Whole Home Wi-Fi 6, 5G/4G+Cat 6 Router.

0 Helpful
Peter_W
EE Community Support Team
In response to thusband

‎26-04-2025 12:53 PM

Hey there @thusband!
Just to be sure, have you tried checking our network status checker to see if anything has been reported?
Even if your direct connecting site is working as fine, if there's issues nearby this can cause fluctuations in service quality due to extra congestion on the network.

Peter

thusband
Valued Contributor
Valued Contributor
In response to Peter_W

‎26-04-2025 01:24 PM

Thanks, yes, I've checked and it shows all is well. For the past 24 hours or so speed is back to normal so maybe whatever it was has cleared up.

0 Helpful
Peter_W
EE Community Support Team
In response to thusband

‎26-04-2025 01:44 PM

Thanks @thusband, fingers crossed it was something temporary here!

If anything changes though, you can find the details on how to reach out to our technical team here:

Contact Us To Request Technical Support for Mobile Phone | EE

Peter