5g router 2021 dropping Internet and then not reconnecting

[Rob602]

Hi,

I’ve got a 5g home broadband 2021 router and it keeps losing internet but doesn’t reconnect automatically.

any ideas ?

it’s showing 5g and signal strength but won’t connect to the Internet.

a reboot gets it back but It’s not a solution 

[Leanne_T]

Hi @Rob602

Thanks for coming here. 

Do you have any other devices on EE? 

How often does this happen? 

Thanks. 

Leanne. 

[Rob602]

No other EE devices.

Every few weeks.

I work away so my wife is without internet as the router is in the attic to get a useable 5G signal and she can’t get up there to reboot 

[Leanne_T]

Thanks @Rob602

When this happens do we have any outages showing on the EE Coverage & Network Status Checker, if you select 'check status'? 

Leanne.

[Rob602]

No outages shown.

The router lights are showing two blue for 5g and connection, and the router page is showing a signal

[Leanne_T]

Thanks @Rob602

In this case, please call us on 0800 079 8586, our Tech Gurus will run through some troubleshooting with you to get this looked into. 

Leanne.