4GEE router not connecting to skyQ

Beagles
Contributor
Contributor

Hello, my new 4GEE router arrived yesterday. I have managed to get Nest cameras set up with new Wi-Fi but struggling to get it connected to Sky Q box with Ethernet or over wifi, I found a fix online by changing IP to IPv4 instead of IPv4v6, this allowed an Ethernet connection but tv had too poor a picture to be watchable. Was on phone to Sky engineer for over an hr trying a few fixe but nothing helped and they blame the router. EE tech support were blaming the sky Q boxes saying it’s not compatible with their router.

has anyone found a fix?

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @Beagles

Welcome to the community.

Our mobile network runs using dynamic IP, which may be what the Sky box doesn't like. Hopefully someone will be along to share their experience with getting theirs working.

Chris