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by Ave1983
Visitor

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I contacted the customer service team today to help with a payment on my bill this was the 3rd call to EE today and I got through to a lovely lady called denise *******. 

I just wanted to say that her  customer service skills were excellent and went above and beyond to help with everything I asked. She explained things no one has ever done before when speaking to a customer service advisor  EVER!!!! She is doing an amazing job and just wanted everyone to know how amazing she is at her job. 5 stars to you Dennis and if I ever need help at EE I will be personally  contacting you for help in the future!!!!! 

 

[MOD EDIT: removed Denise's surname]

4 REPLIES 4
by
EE Community Support Team

Re: Leave feedback

Hi @Ave1983

 

Welcome to the community and thank you for sharing your experience with us. 😄

 

It's made my night reading how Denise was able to go above and beyond to help you. 😁🌟

 

I'll do my best to send this post to her and her manager so that she gets the recognition she deserves.

 

As a thank you for sharing this with the community, I'd love to send you a small gift from us here on the community team.

 

Spot prize.jpg

 

I've sent you a private message to get some information from you.

 

Please have a look and get back to me.

 

Chris

by d-w8
Explorer

Re: Leave feedback

I just to want to leave some positive feedback to a manager called Connor XXXXXXXX who dealt with my enquiry yesterday he was a absolute professional and had such fantastic customer service skills. He explained everything to me in detail and was an absolute star we need more Connor's in the retail world that know what they are talking about and who has great knowledge and understanding of the brand they are working for especially dealing with the general public unlike two other customer assistants i tried to talk to and explain my query too who didn't really know what they where talking about. Thanks again to Connor!

 

[MOD EDIT: Removed Connor's surname]

 

 

by
EE Community Support Team

Re: Leave feedback

Welcome to the community, @d-w8

 

That's excellent to hear. I'm glad Connor was able to explain and resolve whatever problem you had. 🙂

 

I'll pass on your feedback to him.

 

Thank you again and have a lovely Christmas. 🙂


Chris

by d-w8
Explorer

Re: Leave feedback

Thank you Chris

Have a great Christmas

Darren

Sent from my iPhone

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