19-01-2019 11:36 PM
Took my phone in to the bath Southgate store on Saturday 12th January to be sent away for repair. By Thursday 17th I noted that my phone hadn't yet left the store to be be on its way to the repair centre. I therefore took a short journey into bath to enquire as to why.i was told that they hadn't been able to send it away up until that day as they had been waiting for the blue protective security bags in order to do so. I was assured that they had in fact recieved said bag that morning as part of the DPD delivery and my phone had then gone out again with the DPD courier that morning. LIES!! Unbeknown to the cocky store assistant the DPD courier that services that store is my brother in law who was completely surprised that they had said that as he hadnt carried out any collections or deliveries to that store all week up to that point. AS I sit here now a full 7days since I dropped my phone off it STILL hasn't left the store and not once has anybody tried to contact me to explain why, update me or even tell me the truth when directly asked.
19-01-2019 11:46 PM - edited 19-01-2019 11:47 PM
Welcome to the EE Community.
What phone is it ?
If it's Samsung or Apple I would recommend going to them directly.
22-01-2019 11:53 AM
Hi, I've always found phone stores in general very unwilling and very unhelpful unless I was buying something. They ought to be the front for their organisation but all they seem interested in is sales. They don't seem to be set up to offer after sales help. This seems to be the same for all phone shops - be they EE or not. But I've always found EE most helpful via phone support on 150. To avoid any frustration, I go to the 150 phone service for help. I think that phone shops might as well have a big sign on them saying, "We do sales here, not after care. Don't bother us with your phone issues".