Want to say thank you to an EE guide?

[James_B]

At EE, our guides are here to help keep you connected.

If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our customers every day.

Whether it was clear advice, reassurance, or simply a good experience, sharing your thanks really does matter.

Just hit reply below to tell us about your experience.

Remember not to post personal information - if we need anything else, we’ll send you a private message.

[Fernybbbb]

Had £240 worth of fraudulent charges to my account. The first person I spoke to was not very helpful at all and didn't really offer any solutions or help. I phoned again after trying to contact Google and got put in touch with Weronika who could not have been more helpful and kind, she was very understanding and reassuring, she was great at making me feel like this mattered and I was being heard. She put a block on further charges and escalated the fraud, and was just all round amazing  even sending a follow up to let me know she had now sent it to investigation. Her manner and tone really helped make me feel reassured in a stressful situation. I am very grateful I got put through with her!

[Peter_W]

Hey there @Fernybbbb 

Thanks so much for taking the time to let us know about your experience when speaking with Weronika.

I can imagine this must have been so scary, so we're really glad to hear she managed to help put your mind at ease.

We should be able to get this passed on for you, but if I need any further details I'll let you know!

Peter

[LM-]

I visited the store in June 2026 to get a sim card for my child’s phone.

Ahmed was super helpful, understood quickly what I needed and advised me on the best deal.

I appreciated his friendly manner and how he explained the options without being pushy.

[Peter_W]

Hey @LM-, thanks for sharing your feedback here 😊

Which branch was it you visited here? I'd love to see if I can get this passed on for you too.

Peter

[Kimholt1]

Apologies, I can't remember the name of the lady who helped me with my technical issue earlier today but I would really like to send in some positive feedback about her. I think her name or surname was Ibukun? Call at 13:53 on Sunday 13 Sep. She was brilliant and lovely, appreciate she wasn't able to actually fix my issue but she provided me all the info I needed and was very patient when trying to take me through all the relevant steps. Please pass on my gratitude.

[Chris_S]

Hi @Kimholt1,

Thanks so much for getting in touch with us and sharing your experience that you had with one of our guides.

I'll certainly feed your comments back so that the guide will get some recognition.

I really appreciate your shout-out.

Chris S

[Chris683]

The guy at Spalding Springfields EE store was really helpful. Calmed my grandmas anxiety and solved the problem. He was very helpful. Calmed my grandma down. Sorted the problem. 

[Leanne_T]

Hi @Chris683 

Thanks so much for sharing how great our guide was in store and helped your Grandma get everything sorted. 

We really appreciate you letting us know and have fed this back for the store. 

Leanne.