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Photos have gone

Hippyish67
Visitor

‎13-08-2022 11:22 AM

Just recieved my phone back after a charging portal repair and all my photos have disappeared.  Is there anything I can do? 

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎13-08-2022 11:39 AM

Helo @Hippyish67 

Welcome to the community,

There is nothing you can do, unless you have backed them up. Always best to back up before sending in for repairs, as this is usual, it would have been factory reset.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Northerner
EE Community Star
EE Community Star

‎13-08-2022 03:52 PM

Hi @Hippyish67 

The instructions would have said you need to unlock and back up your device. As @Schockwave if you haven't then they wil be lost. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.