No TV and intermittent Internet

[Annoyedsam]

Getting increasing frustrated with EE. The past 3 months our TV and Internet is very patchy to say the least.

I feel like I am going round in circles unplugging everything, waiting. Even had our aerial upgraded. Being able to watch TV for an hour, then it goes off, No Signal - singal being searched for, or no singal is found - blah blah.  Interent goes off while working.

I can't find if the problem is us, or my area.

Thetford, Norfolk.

Not had TV for 2 days - yes we missed the football, and internet has been off more than online today.

Can anyone help or advise where I can seek help from next. Thank you.

We still have another year left on our contract, this has been the worst company we have used.

Thanks again for you help.

[XRaySpeX]

@Annoyedsam : What lights show on the router when this happens?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?