Network has no Internet access - Private DNS server cannot be accessed

[Joho70]

Ever since I changed my contract with EE (new 5G SIM, but same number etc.) I keep getting the above error. It's usually when I am making a call, or at least that is when I notice it, but what does it actually mean? Is it a problem? I am using mobile data because my work wifi is notoriouly rubbish.

[Christopher_G · Accepted solution]

Hi @Joho70,

Welcome to the community.

As you've noticed this mainly when making calls, it could be happening because your phone is switching network modes to maintain the best possible call connection. During that process, it may briefly lose contact with the Private DNS server, which can trigger this message.

I'd recommend checking that your phone's Private DNS setting is set to Automatic:

Android

Settings > Network & Internet > Private DNS

You'll typically see one of the following options:

• Off
• Automatic
• Private DNS provider hostname

If it's currently set to a specific provider hostname, try changing it to Automatic and see if the message continues to appear.

Let us know if that helps, or if you're using a different type of phone, and we'll be happy to advise further.

Chris