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Community Activity
App access
Hi! Wondering if anyone can help me as I feel I’m going round in circles. I used to be able to access the app to pay my bill and just generally keep an eye on my account , however for some reason lately I can’t get into it. Keeps saying the given nam...
Pay As You Go - Hibernation?
Hi. I moved to a PAYG pack from my mobile plan after relocating from the UK around 2 years ago. I've been topping up my mobile number every 6 months to keep my number active as I still need to receive codes for security verification on UK accounts. I...
No Internet
They are robbing me, I have no internet, they debited 31 pounds from the 35 pound package plan and I have no internet, I can't make calls, what is happening????? No one helps me with this support, I don't know what to do anymore.
Resolved! broadband drops out
as title says it drops out randomly but more often at night. Why is this happening
Can’t receive text or send text messages
Hello,I am abroad in Hungary, I did not have issues like this before. I can’t receive calls from anybody or I can not text back. I can make calls with no problem. When someone calls me it says this person is currently unavailable. Tried to contact wi...
Resolved! Unable to access my phone and landline plan and bills on the EE site.
Hello, I'm unable to access my phone and landline bills on the EE website. Has anyone any idea how I can resolve the problem?Thank you
Resolved! Issue
Also having the same issue and no idea why. Applied online and heard nothing for a week, contacted EE to be told it had been declined on credit. Attempted to sign up again over the phone but declined a second time. Credit score is excellent. No mis...
Can’t make calls or receive calls on digital voice
Changed to digital voice on Wednesday 19th March still can’t make or receive calls spoken to various advisors but still nothing waiting for a call back this is a vulnerable 89 year old persons landline and their only contact as they are unable to us...
Customer service contact - discrimination against ASD
Good afternoon. I wanted to upgrade a PAYE to monthly contract but the website is so bad I can't find the right package. I was dismayed to find that EE does not provide a customer service email or ChatBot option. How is it possible that I can write t...
Over charged for phone call
Having topped up my phone for £10 I made one call lasting 26 minutes my balance afterwards showed 40p how is this right £9:60 for 26 minutes?
