21-08-2026 11:52 PM
My ee box in bedroom hasn't been working since Wednesday night. Blue light on box telly shows outline of where telly guide would normally be. Remote doesn't do nothing. Lights up when pressing buttons changed battery's. Turned everything off up plugged it. Internet and ee working no problem downstairs. Help please
22-08-2026 09:17 AM
Hi @Clair170287,
Welcome to the EE Community
If you can try resetting the box using the instructions on our help page to see if that fixes it. If not I would recommend giving us a call so our team can investigate the issue further and help get it resolved.
Alex